FREQUENTLY ASKED QUESTIONS
GENERAL FAQ
HOW WOULD I CHANGE THE NAME OF MY COMPANY ON MY BADGE?
DOES THE SHOW OFFER DISCOUNTS?
Yes, this show offers a complimentary discount to students and educators. Registrants must provide proof of current enrollment/proof of employment to qualify for the student/educator rate.
WHERE IS THE NY NOW® MARKET HELD?
WHAT ARE THE NY NOW® MARKET HOURS?
Market Opens: August 13-16, 2023 (Sunday – Wednesday)
Hours: August 13-15, 2023 – 9:00 am to 6:00 pm
August 16 – 9:00 am to 3:00 pm
HOW CAN I MAKE HOTEL ARRANGEMENTS?
Hotel reservations can be made online through the Hotel & Travel section of the NY NOW® website. onPeak is the official housing agent for the NY NOW®.
HOW DO I GET TO THE JACOB K. JAVITS CONVENTION CENTER IF I AM DRIVING?
Get driving directions to the Jacob K. Javits Convention Center.
WILL FOOD BE AVAILABLE AT THE JACOB K. JAVITS CONVENTION CENTER DURING NY NOW®?
WHAT ARE THE AUGUST 2023 MARKET DATES FOR NY NOW®?
The NY NOW® August 2023 market will be located at the Jacob K. Javits Convention Center, August 13-16, 2023.
IS SHUTTLE SERVICE AVAILABLE BETWEEN MY HOTEL AND THE JACOB K. JAVITS CONVENTION CENTER?
Shuttle Bus Details Coming Soon.
IS THERE PARKING NEAR THE JAVITS CENTER?
HOW DO I UNSUBSCRIBE FROM NY NOW® MARKETING?
WHAT ARE YOU DOING ABOUT CORONAVIRUS?
Please read our Health and Safety Guidelines here.
Attendee FAQ
WHY DOES THIS SHOW ASK FOR CREDENTIALS? WHY AM I PENDING/WHY DO I NEED TO PROVIDE CREDENTIALS AGAIN?
In terms of the registration process, we are constantly reviewing and updating our database to ensure that we’re providing exhibitors with the type of quality buyer base they expect at our market. This includes reclassifying and/or requiring various companies and individuals to demonstrate they are still qualified members of the trade to whom we extend free registration. We kindly do ask that you upload the requested credentials to complete your registration in the system.
NY NOW® is open to the trade only. To attend, you must provide identification to qualify your business, and separate identification to qualify each individual employee from your store or company.
Please bring TWO forms of Company and ONE form of Employee identification. Please note that acceptable Employee identification must be submitted for each registrant. We reserve the right to request additional business identification if deemed necessary. You will also be required to submit proof of your identity when you pick up your badge.
Acceptable COMPANY identification includes at least TWO of the following:
· Active website address through which company business can be validated.
· Two recent invoices (both within last 12 months) from industry manufacturers for goods purchased at wholesale/in quantity for a minimum of $1,000.
· Store/commercial lease indicating the type of business. For leases, provide only the first two pages of Store lease stating you are a retail business.
Manufacturers’ Representatives (multi-line)
· Provide a list of lines currently being represented at NY NOW®. You must also provide proof of agreement for at least one of the lines you are representing at NY NOW®.
Wholesalers, importers, & exporters
· Provide samples of brochures, catalogs, etc. that show product selection and inventory.
Interior designers
· Provide the appropriate certification, professional designation or membership in an industry association.
New businesses only:
· A letter of Intent from an attorney or bank on official letterhead stating the intent to start a new retail business (this is acceptable for new businesses only).
Acceptable EMPLOYEE identification includes at least ONE of the following:
· Employee verification letter on company letterhead from owner or manager stating job status.
· Copy of company credit card with both employee’s and company’s name.
· Copy of company insurance card with employee’s name.
• Exhibitors, please contact your booth sales rep.
HOW LONG DOES IT TAKE TO BE APPROVED?
Up to 10 business days from the date the last credential was uploaded.
IF I NEED TO REMOVE OLD EMPLOYEES FROM MY COMPANY ATTENDEE LIST, WHO CAN I CONTACT?
Please send the name of the individual(s) and the company name to attendee customer service . Requests will be completed within 7 business days.
WHAT IF I CAN’T PROVIDE THE CREDENTIALS?
This is a trade only event. Registrants that do not meet the qualifications for attendance may not be permitted a badge.
WHAT DO YOU DO WITH CREDENTIALS ONCE REVIEWED?
Due to PCI compliance and data storage, all credentials are permanently deleted upon approval or when the show is transferred to onsite mode.
HOW MUCH DOES IT COST TO ATTEND NY NOW®?
Read more on pricing information to attend the NY NOW® Market.
HOW DO I REGISTER?
IF I NEED TO CANCEL MY REGISTRATION, WILL I RECEIVE A REFUND?
WHAT ARE THE ON-SITE ATTENDEE REGISTRATION HOURS?
On-site Registration will be open in the Crystal Palace as follows:
Sunday, August 13, 2023: 8 am – 6 pm
Monday, August 14, 2023: 8 am – 6 pm
Tuesday, August 15, 2023: 8 am – 6 pm
Wednesday, August 16, 2023: 8 am – 2 pm
CAN I REGISTER ON-SITE?
- Yes, qualified buyers can register on-site.
- Suppliers to the trade can register on-site for $400.
- Children under the age of 16 may be admitted as guests ($65 admission fee) if accompanied by a registered attendee.
Please note that only major credit cards are accepted for onsite registrations. Cash will not be accepted.
WHEN WILL I RECEIVE MY BADGE?
Upon receiving a confirmation email confirming that your credentials were accepted, please print out the confirmation email and bring it with you to the show. On-site, take your email confirmation to the nearest registration terminal to get your badge and lanyard.
Registration terminals are located in the Crystal Palace.
WHO ATTENDS NY NOW®?
The NY NOW® Market is open to industry professionals only, as well as press.
CAN I BRING MY CHILD TO THE SHOW?
Children under the age of 16 may be admitted as guests (for a $65 admission fee) if accompanied by a registered attendee.
STROLLERS & ROLLING BAGS ARE NOT ALLOWED IN THE EXHIBIT AREAS.
CAN I TAKE PHOTOGRAPHS DURING THE SHOW?
Show Management is respectful of the time and resources utilized by each exhibitor and speaker. In an effort to protect our exhibitors and speakers, unauthorized photography or video recording is not allowed on the Market Floor or in seminar rooms at the NY NOW® Market without first obtaining permission from the exhibitor or speaker.
Violators will be ejected from the show and may be denied entry to future NY NOW® events and/or be prosecuted.
ARE WHEELCHAIR AND/OR SCOOTER RENTALS AVAILABLE AT THE JACOB JAVITS CONVENTION CENTER?
Wheelchairs are available to attendees and exhibitors free of charge. Call the Javits directly to reserve 212-216-2196.
Exhibitor FAQ
WHEN CAN WE MOVE IN TO OUR BOOTH?
You will have a Target Freight Move-In Date and Time based on your location in the show. This is when your freight should be scheduled to arrive. It is also the earliest date and time that your staff may arrive to set up your booth. Refer to the set-up manual from the Exhibitor Resources page.
WILL LATE ACCESS TO THE EXHIBIT HALL BE ALLOWED?
We encourage all exhibitors to complete set-up work during scheduled hours when all staff is available for immediate assistance, and electricity is turned on for the booths. If you think you may need extra time, check with your assigned operations or floor manager on site each day of set-up to find out what time the building will shut down, but plan to work within the scheduled hours as additional time is not guaranteed. See your current set-up manual for more information.
For security reasons, we cannot allow exhibitors to enter or leave and re-enter the exhibit hall after-hours. You must be in your booth by the close of normal access hours, in order to stay late for continued set-up. Exhibitors remaining after-hours to work on their booth are also required to stay in their booth and not wander the floor or perform set-up work falling under the labor. Late access on show days will not be allowed except for in-booth functions that have been approved in advance of the market.
DOES NY NOW® HAVE A “CLEAN FLOOR POLICY”? WHEN DO MY CRATES AND SKIDS NEED TO BE CLEAR FROM THE EXHIBIT FLOOR?
Certain aisles will be designated as “No Freight” aisles. A “No Freight” aisle must be kept clear at all times of crates and boxes in order for all freight to be delivered in a timely fashion and on target for all booths throughout the market. All crates and skids must be tagged and removed from the exhibit floor no later than 5:00pm the evening before your collection opens. This will allow Freeman and Javits sufficient time to lay the aisle carpet and complete the overall cleaning of the exhibit hall, as well as provide exhibitors the space to complete their booth set up by keeping aisles clear.
There will be no exceptions to this policy. Crates without empty storage stickers will be tagged by the area floor managers or Freeman and removed from the Exhibit Hall – whether full or empty. Empty sticker labels will be available during set-up hours at your nearest Freeman service desk.
WHEN CAN WE BREAK DOWN OUR BOOTH?
Exhibitors may begin dismantling their displays immediately after the market closes at 3:00pm. See Exhibitor Resource page for the Exhibitor Manual.
The return of empty containers will begin immediately after the aisle carpet and vehicles are removed from the Exhibit Hall. In agreement with the Exposition Terms and Conditions, exhibitors may not dismantle or remove any portion of their exhibit prior to the scheduled market closing time for their section. This rule will be strictly enforced and failure to follow this rule may result in monetary penalties and may jeopardize future participation.
Upon commencement of move-out, all aisles are to be kept entirely clear of exhibit material so that all aisle carpet may be removed. No empty crates, pallets or boxes will be returned until ALL aisle carpet has been removed. It can take up to 8 hours for all of the empty crates and boxes to be returned so please be patient during this process and schedule your travel departures accordingly.
In order to assure all exhibitors of an expedient move-out, complete cooperation is required between exhibitors and Freeman. All vehicular movement at the Jacob K. Javits Convention Center loading docks must be coordinated and approved by Freeman in advance.
WHERE DO I SHIP MY BOOTH MATERIALS?
We have two location options to make shipping more convenient.
The first method is to ship your freight in advance to the Freeman Warehouse. Note that storage fees apply. You’ll receive confirmation of receipt and the materials will be waiting in your booth for you when you arrive on-site. Additional information will be available in the Exhibitor Set-up Manual Check out the Exhibitor Resource Page for the manual. The advance shipment address is:
- Freeman Warehouse address for advanced shipments: Company Name & Booth Number(s) NY NOW c/o Freeman 140 Central Avenue, Kearny, NJ 07032
The second method is to ship directly to show site for arrival between the specified dates allotted for the market. Please refer to your target check-in time. The show site shipping address is:
- The shipping address to the Jacob K. Javits Convention Center (JKJCC) is: Company Name & Booth Number(s) NY NOW c/o Freeman Jacob K. Javits Convention Center 655 West 34th Street (12th Avenue & 39th Street)
Please refer to the set-up manual for Advance Shipment and Direct to Show shipping information and deadlines.
WHERE DO I CHECK IN TO GET MY TRUCK UNLOADED?
The driver check-in (12 avenue and 36 Street on the East side of 12 Avenue) is where all freight must be checked in before it can be delivered to your booth. All delivering carriers must check in at the driver check-in (12 avenue and 36 Street on the East side of 12 Avenue) prior to delivering to the facility. Drivers must check in no later than 2:30pm on the target move-in date to be off-loaded.
Please be advised that certified weight tickets are required when checking into the driver check-in (12 avenue and 36 Street on the East side of 12 Avenue). At the Freeman driver check-in, (12 avenue and 36 Street on the East side of 12 Avenue) all carriers will be assigned an unloading number according to driver check-in time.
CAN I USE MY OWN DOLLY/HAND TRUCK AND MOVE MY MATERIALS INTO MY BOOTH?
You may not use a 4-wheeled hand truck. 2-wheeled hand trucks are permitted ONLY. Only materials that can be hand-carried by one individual in one trip may be brought into the exhibit hall by an exhibitor. Someone must be available to stay with your vehicle at all times, to avoid being towed and should remain parked for no more than 30 minutes. No exceptions.
All private vehicles larger than a sprinter van must check in at “Driver Check In” on 12 Avenue. Hand-carry move-in assistance will be available on a limited, first-come-first-served basis from the front doors to individual booths. If you have questions, please contact Freeman at 201-299-7575.
CAN I SET UP MY OWN BOOTH?
You are allowed to set-up and dismantle your own booth up to 250 square feet without union labor, provided the staff utilized is full-time company personnel of the exhibiting company and the work can be done without tools NEW ADD- or fasteners.
Please contact to Freeman to order any booth set up labor. We strongly recommend that you place labor order prior to the show to take advantage of the advance discount rates. Please see Exhibitor Service Manual for discount deadline dates.
WHERE CAN I FIND THE NY NOW® EXHIBITOR SET-UP MANUAL?
The NY NOW® Exhibitor Service Manual is accessible via the Exhibitor Resources page, at least two months in advance of each market.
If you have any questions about the NY NOW® Exhibitor Set-up Manual, please contact our operations team at Ops@emeraldexpo.com or 914-421-3344.
HOW DO I ORDER ITEMS FOR MY BOOTH (I.E., CARPET, ELECTRICAL, FURNITURE)?
WHAT EQUIPMENT AND SERVICES ARE INCLUDED WITH MY BOOTH?
Booth inclusions vary by section. Please refer to the Exhibitor Set-up Manual available on the Exhibitor Resources page at least two months in advance of the market, or contact your sales representative.
CAN I HAVE A HANGING SIGN OVER MY BOOTH?
For an additional charge, exhibitors with peninsula or island booths that are 400 square feet or larger may have a hanging sign over their booth in most areas throughout the market. Please contact your sales representative if interested in exploring.
HOW DO I FIND OUT IF MY BOOTH MEETS ALL REGULATIONS?
Exhibitors should first reference the Booth Guidelines for your type of booth accessible in the online Exhibitor Set-up Manual. If you still have questions, please email our operations team at ops@emeraldexpo.com.
WHAT INSURANCE COVERAGE DO I NEED AND WHO SHOULD BE LISTED AS ADDITIONAL INSURED?
NY NOW® Management requires each exhibiting company and Exhibitor Appointed Contractor (EAC) to carry general liability insurance, automotive liability (if applicable), and workmen’s compensation coverage. Details will be available in the Exhibitor Set-up Manual.
Additional insured should be listed as follows: Emerald Expositions, NY NOW 2023, Freeman, and the Jacob K. Javits Convention Center.
If you don’t have insurance that meets the requirements, insurance can be procured from the Marsh Total Event Exhibitor Insurance Program with whom a special group rate has been negotiated or your insurance provider. Exhibitors will not be able to set up until we have received your certificate of insurance. Details and access to the March Total Event Exhibitor Insurance program will be available in the set-up manual.
HOW DO I FIND OUT MY BOOTH NUMBER AND/OR WHERE I AM LOCATED ON THE SHOW FLOOR?
Your booth number can be found on your exhibit space agreement confirmation email and invoice.
HOW DO I REGISTER MY EXHIBITOR BOOTH PERSONNEL?
Exhibitor Registration can be done online via the Exhibitor Console. Exhibitors will be notified by email when registration opens for badges. You may elect to email exhibitor badge confirmations which include a barcode that will enable you to print your badge onsite. Note that all badges must be picked up on-site with photo ID.
CAN I REGISTER ON-SITE?
WHEN WILL I RECEIVE MY BADGE?
You will pick up your badge and lanyard on-site at the Will Call Registration counters marked “Registered? Print Badge Here” in the Crystal Palace.
If you need to register on-site or need to make changes to your registration, you can do this on-site at the Registration counters in the Crystal Palace lobby. Badges will not be mailed.
WHAT OTHER OPPORTUNITIES ARE AVAILABLE FOR PROMOTING MY COMPANY?
Our goal at NY NOW® is to find the best ways to put you in touch with your audience and to help you make sales. That’s why we’ve developed several sponsorships and promotional opportunities that will enhance your presence in the market. To learn more, please contact your sales manager.
CAN I PROVIDE SAMPLES OF FOOD AND/OR BEVERAGES IN MY BOOTH?
Each exhibitor distributing food and/or beverage samples from their booth must receive approval in advance of the market. Samples of packaged food and beverages manufactured and distributed by the exhibitors for the purpose of sales will be permitted. All other distribution of food and beverages must be arranged and purchased with the caterer for the Javits Center: Centerplate.
Phone: 212-216-2400
Email: cpjavitssales@centerplate.com
Please refer to the set-up manual for more information or contact our Operations Team, at 914-421-3344 or email ops@emeraldexpo.com
ARE WHEELCHAIR AND/OR SCOOTER RENTALS AVAILABLE AT THE JACOB K. JAVITS CONVENTION CENTER?
A limited number of wheelchairs are available to attendees and exhibitors free of charge. Call the Javits directly to reserve 212-216-2196. Motorized scooters are also available to rent from Big Apple Mobility. Call to reserve 212-662-4548.
HOW DO I GET AN INTERNATIONAL VISA LETTER OF INVITATION?
Please visit our Obtaining a Visa page for more information.